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1992-03-23
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Microsoft Works for Windows v2.00 Multimedia Edition
----------------------------------------------------
Welcome to Works!
Multimedia is a new technology, and the new combinations of
hardware and software can present a wide variety of potential
performance and configuration problems. This file contains a
number of tips on performance and system configuration that
you'll want to check if you have any problem running Works, or
if you're just interested in getting the best performance out
of your system. Microsoft's Product Support Technicians are
always available to help you out, but if you check here first
you might find the answer right away.
Sound Problems
--------------
If you don't hear any sound when you play animated movies from the
Works online reference or tutorial, you'll want to make sure that
you have a sound card installed, a speaker hooked up, and the
volume set at a comfortable level. You can perform a sound check
by selecting the Sound option from the Windows Control Panel.
Improving Performance
---------------------
Microsoft Works for Windows Multimedia Edition uses a lot of your
system memory and speed to display the animated movies and the
online reference. You can improve your system performance by:
A) Adding more extended memory to your system.
B) Running Works without the SmartDrive device driver
that Windows may have installed on your system.
(To disable SmartDrive remove the DEVICE=SMARTDRV.SYS line
from your CONFIG.SYS. For more information see
Appendix D: Command Lines in the CONFIG.SYS in the
Windows 3.0 User's Guide.)
C) Setting up a permanent Windows SwapFile on your hard
drive (if you're running on a 386). See "Setting Up a
Permanent Windows SwapFile" Chapter 13 in the
Windows 3.0 User's Guide. Normally Windows creates its own
temporary SwapFile, but if your hard disk is full or
fragmented, this temporary file occasionally becomes
unavailable. Make this SwapFile at least 2048 Kb.
D) Using a 16 color driver for your display, even if you
have a 256 color card, when running on a 20 MHz or
slower system with only 2 meg of RAM. (To change the
display driver, run the Microsoft Windows Setup program
from DOS or Windows and select the standard VGA driver.)
E) Defragment, or "clean up", your hard disk by running a
disk defragmentation program. Third-party utility and
disk optimization programs often provide a defragmenting
program.
Troubleshooting
---------------
If you're not getting any sound from your system, make sure that
your speaker or headphones are plugged into the sound jack on
your sound card, and not into the sound jack you may have on the
front of your CD-ROM drive.
If you're running Works on a 386 with only 2 meg of memory and are
encountering out of memory errors, or if the audio is broken up
and animations are slow, you should check to see if you're running
in Standard mode Windows. Choose About Program Manager... from
the Program Manager Help menu to see which mode you're running
in.
If you're in Standard mode, make sure that you're starting
Windows by typing WIN at the DOS prompt. If Windows defaults to
Standard rather than Enhanced mode on a 386 then it's probably
because you don't have enough memory free. Try removing SmartDrive
from your CONFIG.SYS file, if it's installed, or cutting down the
size of any RAM drive you may have set up. (See Appendix D of the
Microsoft Windows 3.0 User's Guide.)
When running in Enhanced mode on a 2 meg 386 you may still
encounter memory problems or sound breaks. Make sure that when
you start Windows you have a permanent SwapFile of at least
2048 Kb. (See Chapter 13 of the Windows 3.0 User's Guide)
Sound breaks on any config with a 256 color card are usually the
result of a low memory situation and can usually be fixed by
switching back to a 16 color driver; this means Works will need
less memory to display the graphics and can use it to keep the
sound and animation flowing smoothly.
Things to Note
--------------
If you wish to leave the Works tutorial temporarily to run another
application that plays sound, quit the tutorial first. Otherwise
the other application may not be able to play any sound.